Billing, Refund, and Support Policy
Policy for subscriptions, credits, refunds, renewals, and support handling.
[legal-entity-name] and [support-contact-email]. Replace all [placeholder-type] values with approved legal terms before publication.1. Subscriptions and Credits
Paid features may be sold as subscriptions, seat licenses, and credit bundles.
Credit balances, plan limits, and renewal schedules are shown in your billing settings or order form.
2. Auto-Renewal and Cancellation
Unless stated otherwise, subscriptions renew automatically at the end of each billing period.
You can cancel renewal before the next billing cycle through account settings or by contacting [billing-contact-email].
3. Refunds
Refunds are handled under [refund-policy-framework] and may vary by jurisdiction and plan type.
Unless required by law or written contract, used credits are non-refundable.
Any discretionary refund window is [refund-window-days] days from charge date.
4. Failed Payments and Collections
If payment fails, we may retry charges, restrict paid features, or suspend account access until payment is resolved.
5. Support Scope
- Support channel: [support-contact-email]
- Billing support channel: [billing-contact-email]
- Target support hours: [support-hours-timezone]
- Priority or SLA commitments, if any, are defined at [sla-link] or in enterprise agreements.
6. Disputes and Chargebacks
If you dispute a charge, contact [billing-contact-email] first so we can investigate.
Improper chargebacks may result in account restrictions while a dispute is reviewed.